Cancellation and Refund Policy

At corporatecompliance.in, we maintain a transparent, strict, and fair cancellation and refund policy governing all digital compliance advisory, audit, and facilitation services purchased through our Platform.

Because our services involve the immediate allocation of qualified compliance experts, digital account audits, and professional document preparation, please review our policy carefully prior to making any payment.

1. Cancellation by the User

• Immediate Cancellation Window: You may request a cancellation of your service or consultation order within 30 minutes of placing the order, provided that our compliance expert or technology systems have not already initiated your account audit, document review, or case file preparation.
• How to Cancel: Cancellation requests must be submitted immediately through our official support portal by providing your registered transaction ID and contact details. Once our team has commenced active work on your case file, cancellations will no longer be permitted.

2. Refund Eligibility Conditions

• Non-Refundable Diagnostic & Consultation Fees: Fees paid for initial expert consultations, live account audits, or rapid-response advisory sessions are strictly non-refundable once the expert session has been conducted or the initial digital audit report has been delivered.
• Service Execution / Retainer Fees: If you have paid for an end-to-end service package (such as grievance filing assistance or documentation support):
  • Before Work Commences: If you cancel before our team initiates drafting or submission, you are eligible for a 100% refund minus standard payment gateway processing charges (up to 3%).
  • After Work Commences: Once document drafting, case investigation, or formal representation filings have begun, no refunds shall be issued, as professional labor and administrative resources have already been deployed.

3. Government and Third-Party Delays (No Refund Basis)

Delays, rejections, or roadblocks caused directly by external third parties—including but not limited to the EPFO Regional Office, Dealing Assistants, technical downtime on government portals, or uncooperative/closed employers—do not constitute grounds for a refund. Our fee covers professional labor, expert advice, and systematic follow-ups, not a guarantee of external bureaucratic behavior.

4. Processing Timeline for Approved Refunds

In the rare event that a refund is explicitly approved by management under exceptional circumstances, the amount will be processed and credited back to the original source payment method within 5 to 7 business days.